Shipping Policy – Onrelia

At Onrelia, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time & Delivery Estimates

United States

• Processing Time: 1–3 business days
• Transit Time: 5–10 business days
• Estimated Total Shipping Time: 6–13 business days

International Shipping

• Processing Time: 1–3 business days
• Transit Time: 7–15 business days
• Estimated Total Shipping Time: 8–18 business days

Shipping times may vary depending on your location, carrier delays, weather conditions, customs processing, or high order volumes.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the selected shipping method.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

If you do not receive your tracking details within a few days, please contact us at:
info@onrelia.com

Incorrect Address / Failed Delivery

Please make sure your shipping address is correct at checkout.

Onrelia is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipping cost.

Lost or Stolen Packages

Onrelia is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you experience this issue, please contact the carrier directly. However, we are always happy to assist you in resolving the matter.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at:
info@onrelia.com

Please include:

• Your order number
• Clear photos of the damaged item and packaging

We will arrange a replacement or refund as quickly as possible.

Customs, Duties & Taxes (For International Orders)

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

Onrelia is not responsible for delays caused by customs.

Contact Information

For any shipping-related questions, you can contact us at:

Business Email: info@onrelia.com
Company Address: 120 West CityLine Drive, Richardson, Texas, 75082, USA
Phone: +1 (945) 241-3454