Return & Refund Policy – Onrelia

At Onrelia, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags
• In its original packaging
• Accompanied by the receipt or proof of purchase

To start a return, please contact us at: info@onrelia.com

Returns must be sent to the following address:

Onrelia
2604 Elk Horn Dr, Little Elm, TX 75068, USA

If your return is accepted, we’ll send you:

• Instructions on how and where to send your package

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

If the item arrives damaged, defective, or incorrect:
Onrelia will cover the return shipping cost, and you will not be charged for returning the item.

If you want to return the item because you are not satisfied or ordered a wrong item:
The customer is responsible for the return shipping cost unless otherwise stated.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

For damaged, defective, or incorrect items, please contact us within 48 hours of delivery at:
info@onrelia.com

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us at:
info@onrelia.com

Exchanges

The fastest way to get the item you want is to:

• Return the original item
• Once the return is accepted, place a new order for the replacement item

European Union – 14 Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be:

• Unused and unworn
• In original packaging
• With tags
• With proof of purchase
• Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved:

• You’ll be automatically refunded to your original payment method
• The refund will be processed within 10 business days

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
info@onrelia.com

Contact Information

For any return, refund, or exchange-related questions, please contact us at:

Business Email: info@onrelia.com
Company Address: 120 West CityLine Drive, Richardson, Texas, 75082, USA
Phone: +1 (945) 241-3454